PLEASE NOTE: If you placed an order and have not received your customization questionnaire, please check your spam/trash folder, as we have sent out all customization questionnaires for orders received. If possible please contact us with an alternate email, where we may forward your customization questionnaire.
Mod Melon Creative is closed weekend and all holidays. Our Studio Hours are Monday-Thursday 11-5 and Friday 11-4.
Please allow 3-5 business days for us to respond to your inquiry if it is a new project inquiry. During peak times, response time may exceed this time frame and will be posted on our homepage. Current clients will still receive a response to support questions within 24 business hours and to new project requests within 48 business hours.
We currently have a 9-10 business day(Mon-Fri) proof turnaround on Pre-Made templates and Made to Match designs...CLOSED WEEKENDS AND HOLIDAYS. This is from when we receive your complete customization details to when we will have your proof ready for you to review.
If you are using a Yahoo email address and have not received a response to your inquiry, please contact us via an alternate email as this is due to Yahoo's spam filtering.