Please read and review our turnaround policies page for information on how your order will be processed and when your turnaround will began. Current turnarounds can also be viewed on this page.
We accept Credit Card Payments and e-Checks through Paypal. When paying with e-Check, please note that no work will begin on your design project until the e-Check has cleared through Paypal.
Custom, Maintenance, Made to Match, and Design quotes are valid for up to 30 Business days from the date the quote is emailed to you. Due to fluctuations in processes and business costs, we can not guarantee pricing outside of that time frame.
Shipping and Handling for all of our Graphic and Web Design work is Free, as all products are delivered digitally. If you require a copy of your project or design on CD, please contact us for pricing. Items requiring shipping, such as logo cds, graphic cds, or our new printing services will incur shipping fees based on the number of units ordered.
When you purchase an item through our website you are agreeing to abide by our terms. We do not issue refunds for any products purchased through our website. Please ask any questions you may have prior to purchase...once you make your purchase, the sale is final and no refunds will be issued. We may from time to time offer a store credit voucher that can be used to purchase other items in our store, if special circumstances arise and YOU can not complete your order. These will be approved manually on a case by case basis to determine if the issue and circumstance qualifies for store credit.
Please provide the requested log in details with your completed questionnaire. Your order will not be added to our processing queue for customization and installation until we receive all requested details. No proofs are provided for pre-made designs. Please review your site after the template is installed to make sure everything within the customizations look correct and is working as intended. If you find an error in the customizations or the template functioning, please notify us within 30 days of your install so we can take a look and see if the errors are related to our template. Please note that we do not provide support for shopping cart, domain, hosting, or content related issues. We can not provide free support outside of the 30 days.
Please note there will be variances in a pre-made template when we convert from one format to another. We try to keep the theme looking as close to the original as possible.
Third Party Conversions(conversions by a company other than Mod Melon Creative)
As long as you purchase the original template from us and our copyright links remain in place for the original template design, we do allow you to hire another company to convert the template you purchased from us to another shopping cart format if we do not offer conversion services for that shopping cart platform.
Please note that conversions provided by a third party, do not transfer any copyrights of the original design to you or the third party performing the conversion. The company performing the conversion of course would hold copyright to any new work they perform or create, but Mod Melon Creative retains the copyright to the orignal design.
Graphics and our finished page layouts are not to be resold, re-formatted, re-used, transferred, reposted, given away, changed, revised, decompiled in whole or in part for any reason by the client who purchased or any other party on their behalf. You are purchasing either a non exclusive use license(for Unlimited Designs or Limited Ed. Designs) or an Exclusive Use License(for OOAK and Custom Designs). You may only use the purchased templates in the manner stated within the listing for your own website and the domain for which it was purchased and licensed. Please note that licenses can not be transferred either internally or to an outside party by the purchaser or any other party on their behalf. If you need to use the template on a new domain, you will need to re-purchase(if quantities are available), as the purchase will include a new license for the new domain. The copyright and all other rights for the template design, graphics, layout, and coding remains with Mod Melon. Mod Melon does not release source or layered graphics with any of our templates or designs. You will receive the graphics in your purchased design customized with your details, but they will be in a merged web format(.gif or .jpg) and they may only be used in the manner for which they were intended.
We will not use graphics created or utilized by other designers, due to the fact that we can not verify copyright and origin of the graphics. We will require that any design we create use either our own hand/mouse drawn illustrations/graphics or graphics we have obtained from one of our verified resources. This policy was created to insure that any design we deliver to our clients is 100% legal and compliant. The only exception to this is if you have a logo design to which you own the copyright. If this is the case, we will need to see a written statement to this effect from the logo designer before we will make the final determination of whether the logo can be used in our design.
Graphics and our finished page layouts are not to be resold, re-formatted, re-used, transferred, reposted, given away, changed, revised, decompiled in whole or in part for any reason by the client who purchased or any other party on their behalf. If you need a matching design created for another use, please contact us for a quote as we normally offer discounts to our current or previous design customers. We do not allow our templates to be altered or changed from how they are delivered to the end client. You must keep the template design as it was delivered/installed.
The client controls the content for their site through the store admin area of their approved cart account. The client owns the copyright to the content they add to their site and they are responsible for this content. We retain all rights to the layout, coding, graphics(third party graphics are copyright to the licensor), design of our template and the home page collage if one was included with the template purchase.
The graphic images we use in our templates and designs have been created by Mod Melon or it's licensors. We take copyright infringement seriously, and any one caught abusing our policies will be required to correct the issue immediately. If we do not receive compliance from the offending party, the hosting company of the offender will be notified of the infraction. All credit links at the bottom of the design must remain in place for legal use of the design. The credit will be in the form of a link at the bottom of the design. All copyrights should be respected and upheld.
We dislike having to put a statement like this on our website, but we also have to protect our intellectual property rights and the rights of our customers. Due to some recent events of copying, we feel the need to place this statement on this page as a reminder of Basic Copyright and Intellectual Property Rights laws. The designs on our website are copyright protected and any copying of design concepts, layout, coding, or graphics is not only unethical, but it is also illegal.
****Note to Web Designers****
I am adding some specific terms for other web designers to follow:
Our graphics/website templates can NOT be used to design websites for your clients or to design website or auction templates that you will then sell and gain profit from. You may not purchase our design, add it to a site, then re-sell it and gain profit directly from our design being used. We retain all rights to our images, coding, concepts, and layouts. When you purchase a design from us, you are only purchasing a license to use the items in the manner stated in the listing AND if all terms are met. You do not, under any circumstance have re-sell rights to the graphics, coding, layout, or concepts.
I urge clients to inspect your designer and their background to ensure they comply with copyright laws, as you can be held responsible for using illegal coding and graphics.
Pre-made designs do not come with proofs, we customize and install your pre-made design directly into your approved shopping cart account. Please contact us with any questions you may have prior to making your purchase.
All quotes for semi-custom/custom graphic or other design work, will have a maximum of three rounds of revisions included in the price we quote to you. You will receive a first draft proof and up to 2 additional revisions. If additional revisions outside of this are required, you will be billed at the rate of $10 per revision per item.
Mod Melon reserves the right to use your completed design and any additional graphics created for your design in our Portfolio as a representation of our past work experience.
It is the clients responsibility to make sure they have read, understand, and comply with our terms of service before completing their purchase.
We reserve the right to refuse service to any company or indivual at our discretion.
We reserve the right at any point in time to discontinue any service offered on our website if we determine the service or product is no longer feasible for us to provide. Please note this would not affect open orders(orders placed for any product prior to discontinuation).
We can only offer support for issues directly related to the coding within our template file, all templates are validated XHTML Valid prior to installation. Also please note that if you decide to make coding or graphic changes to our templates, please note that we can not offer support for issues created as a result of changes made by someone other than our staff.
We will not be able to offer ongoing maintenance services if the client or a third party on their behalf have edited our original template file to create a new design. We do require that copyright for the original coding/concept and a link to our site remain in the template if you are using any of our original coding or design concept.