Mod Melon Creative will be closed Thursday November 27th through Sunday November 30th in observance of the Thanksgiving Holiday. We will resume normal business hours on Monday December 1st. All orders received during our closing will be processed on Monday December 1st in order of receipt. Happy Holidays!

Turnaround Times

Processing times are noted below by product. The processing times you see noted include the time it takes us to work through our current queue of orders, customize your order, and install your template within your approved web hosting account. We need all customizaton details and log in details to be on file before your order will be added to our processing queue.

Please note these time frames are estimates and may fluctuate due to the number of orders we receive by up to 3-4 business days. Please also note that if you have a large order(i.e. a website template, plus multiple add on items), this will add to the turnaround for your order and can increase turnaround by up to 5 business days.

Orders are processed during business hours only. Turnaround begins on the next business day after receiving your completed questionnaire and log in details. For example, if we receive your completed questionnaire and log in details on Monday, the turnaround would begin the next business day-Tuesday. If you send your questionnaire to us on a Friday, the turnaround would begin the following Monday.

 

 

Site/Template Maintenance

As quoted in your email or if no turnaround given, then your maintenance falls under our 10-14 business day turnaround.

 


Pre-made Templates with no changes

Currently 7-8 business days from receipt of valid log in details and all customization details.

 

 

Purchased Proofs

If you have purchased a proof of a pre-made template/design prior to installation, please note this adds 2 business days to the current turnaround for that item.

 


Pre-Made Templates with pre-approved/purchased changes

Currently 10-12 business days from receipt of valid log in details and all customization details. If you purchased changes to a pre-made template, once the template is installed, we will ask you to review it and you can make minor changes at that time. Minor changes do not include changing what was previously submitted for the customizations or changes and templates with changes are not custom designs, therefore, multiple tweaks and edits are not available.

 


Make It Mine Packages

Currently 14 business days from receipt of valid log in details and all customization details to when the first draft proof will be available for review.

 


Software Conversions for Pre-Made Templates(i.e. Shopify, Cube Cart, Weebly...)

Currently 15-16 business days from receipt of valid log in details and all customization details to when the template will be installed.

 


Made to Match Print Image Designs-Small Products

i.e. Business Card, Bow Card, Hang Tag, Postcard image design products.

Currently 7-8 business days from receipt all customization details.

 


Made to Match Print Image Design-Large Products

Currently 14-17 business days from receipt all customization details.

 

 

Made to Match Etsy Designs

Currently 7-8 business days from receipt of all customization details.

 

 

Made to Match eBay Designs

Currently 10 business days from receipt of all customization details and valid eBay/image host log in details.

 

 

Made to Match Newsletter

Currently 7-8 business days from receipt all customization details and valid image host log in details.

 

 

Made to Match Blog Themes

Currently 8-10 business days from receipt all customization details and valid blog/image host log in details.

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