Please read and review our turnaround policies page for information on how your order will be processed and when your turnaround will began. Current turnarounds can also be viewed on this page.
We accept Credit Card Payments and e-Checks through Paypal. When paying with e-Check, please note that no work will begin on your design project until the e-Check has cleared through Paypal.
Shipping and Handling for all of our Graphic and Web Design work is Free, as all products are delivered digitally. If you require a copy of your project or design on CD, please contact us for pricing. Items requiring shipping, such as logo cds, graphic cds, or our new printing services will incur shipping fees based on the number of units ordered.
Custom, Maintenance, Made to Match, and Design estimates are valid for up to 15 Business days from the date the estimate is emailed to you. Due to fluctuation in processes and business costs, we can not guarantee pricing outside of that time frame.
When you purchase an item through our website you are agreeing to abide by our terms. We do not issue refunds for any products purchased through our website. Please ask any questions you may have prior to purchase…once you make your purchase, the sale is final and no refunds will be issued. We may from time to time offer a store credit voucher that can be used to purchase other items in our store, if special circumstances arise and YOU can not complete your order. These will be approved manually on a case by case basis to determine if the issue and circumstance qualifies for store credit.
If you fail to remain in contact with us and we are unable to reach you for a period of 6 months or more for any theme order or custom project, we will consider the project abandoned and the project will be marked as abandoned and considered complete. No monies paid will be refunded and we will not re-start or continue a project after 6 months. Please make sure you are ready to work and can communicate with us for the duration of your project before entering into an agreement with us to perform a project.
Graphics and our finished page layouts are not to be resold, re-formatted, re-used, transferred, reposted, given away, changed, revised, decompiled in whole or in part for any reason by the client who purchased or any other party on their behalf. You are purchasing either a non exclusive use license(for Unlimited Designs or Limited Ed. Designs) or an Exclusive Use License(for OOAK and Custom Designs). You may only use the purchased templates in the manner stated within the listing for your own website and the domain for which it was purchased and licensed. Please note that licenses can not be transferred either internally or to an outside party by the purchaser or any other party on their behalf. If you need to use the template on a new domain, you will need to re-purchase(if quantities are available), as the purchase will include a new license for the new domain. The copyright and all other rights for the template design, graphics, layout, and coding remains with Mod Melon. Mod Melon does not release source or layered graphics with any of our templates or designs. You will receive the graphics in your purchased design customized with your details, but they will be in a merged web format(.gif or .jpg) and they may only be used in the manner for which they were intended.
We will not use graphics created or utilized by other designers, due to the fact that we can not verify copyright and origin of the graphics. We will require that any design we create use either our own hand/mouse drawn illustrations/graphics or graphics we have obtained from one of our verified resources. This policy was created to insure that any design we deliver to our clients is 100% legal and compliant. The only exception to this is if you have a logo design to which you own the copyright. If this is the case, we will need to see a written statement to this effect from the logo designer before we will make the final determination of whether the logo can be used in our design.
Graphics and our finished page layouts are not to be resold, re-formatted, re-used, transferred, re-posted, given away, changed, or revised in whole or in part for any reason by the client who purchased or any other party on their behalf. If you need a matching design created for another use, please contact us for a quote as we normally offer discounts to our current or previous design customers.
The graphic images we use in our templates and designs have been created by Mod Melon or it’s licensor. We take copyright infringement seriously, and any one caught abusing our policies will be required to correct the issue immediately. If we do not receive compliance from the offending party, the hosting company of the offender will be notified of the infraction. All credit links at the bottom of the design must remain in place for legal use of the design. The credit will be in the form of a link at the bottom of the design. All copyrights should be respected and upheld.
We dislike having to put a statement like this on our website, but we also have to protect our intellectual property rights and the rights of our customers. Due to some recent events of copying, we feel the need to place this statement on this page as a reminder of Basic Copyright and Intellectual Property Rights laws. The designs on our website are copyright protected and any copying of design concepts, layout, coding, or graphics is not only unethical, but it is also illegal.
****Note to Web Designers****
I am adding some specific terms for other web designers to follow:
Our graphics/website templates can NOT be used to design websites for your clients or to design website or auction templates that you will then sell and gain profit from. You may not purchase our design, add it to a site, then re-sell it and gain profit directly from our design being used. We retain all rights to our images, coding, concepts, and layouts. When you purchase a design from us, you are only purchasing a license to use the items in the manner stated in the listing AND if all terms are met. You do not, under any circumstance have re-sell rights to the graphics, coding, layout, or concepts.
I urge clients to inspect your designer and their background to ensure they comply with copyright laws, as you can be held responsible for using illegal coding and graphics.
Pre-made designs do not come with proofs, we customize and install your pre-made design directly into your approved shopping cart account. Please contact us with any questions you may have prior to making your purchase.
All quotes for semi-custom/custom graphic or other design work, will have a maximum of three rounds of revisions included in the price we quote to you. You will receive a first draft proof and up to 2 additional revisions. If additional revisions outside of this are required, you will be billed at the rate of $10 per revision per item.
Mod Melon Creative LLC reserves the right to use your completed design and any additional graphics created for your design in our Portfolio as a representation of our past work experience.
We reserve the right at any point in time to discontinue any service offered on our website if we determine the service or product is no longer feasible for us to provide. Please note this would not affect open orders(orders placed for any product prior to discontinuation).
We can only offer support for issues directly related to the coding within our template file, all templates are validated XHTML Valid prior to installation. Also please note that if you decide to make coding or graphic changes to our templates, please note that we can not offer support for issues created as a result of changes made by someone other than our staff.
We do not fix issues that are a result of a third party or the client making changes.
We warrant our themes only for the version of the approved cart software that we install it to. We are not responsible for fixing errors or issues created as a result of a software upgrade by the web host. Any work needed to fix an issue due to a software upgrade will result in fees(determined at the time of the issue). We do not provide support or free updates/fixes for issues that are a result of a software upgrade.
Free support for our services or themes is provided for up to 6 months from purchase. Issues discovered outside of that time frame, will be reviewed to determine if we are able to assist. If we are able to assist you with your issue, we will provide you with an estimate to perform any maintenance needed at our hourly rate of $50 per hour.
Terms last updated on 1/28/2018